Return & Refund Policy
Clear, transparent guidelines for parts, accessories, golf carts, and service work.
1. Parts & Accessories Returns
Return Window
Unused parts and standard accessories can be returned within 30 days from the date of purchase or delivery.
Item Condition
Items must be in original, uninstalled condition with all initial packaging, hardware, and manuals included.
Proof of Purchase
A valid store receipt or online order confirmation number is required for all returns and exchanges.
2. Non-Returnable & Special Order Items
Custom & Made-to-Order Items
Custom upholstery, personalized body shells, custom-painted cowls, and bespoke build orders cannot be returned once production begins.
Electrical Components
Installed electrical parts (solenoids, controllers, wire harnesses, display meters, and chargers) are non-returnable once connected or used.
3. Golf Cart Sales Terms
Pre-Delivery Walkthrough
All complete new, used, and custom golf carts undergo a thorough inspection and test drive before delivery or pickup.
Final Sales Status
Complete vehicle sales are final upon delivery acceptance. Any post-delivery issues are covered under applicable manufacturer or shop warranty terms.
4. Restocking Fees & Shipping Costs
15% Restocking Fee
Returned non-defective parts and accessories are subject to a standard 15% restocking fee to cover inspection and rehandling.
Shipping Charges
Original shipping fees are non-refundable. Customers are responsible for return freight unless the return is due to an error on our part.
5. Refund Method & Processing Time
Inspection Period
Returned items are inspected by our service team within 2 to 3 business days of receipt at our shop.
Original Payment Method
Approved refunds are issued directly to the credit card, debit card, or payment account used during purchase.
Bank Posting Time
Depending on your financial institution, refunds typically post to your account within 5 to 7 business days.
6. Damaged or Defective Goods
If your order arrives damaged or malfunctioning, report the issue within 48 hours of delivery so we can arrange a replacement or claim.
Shipping Damage
Take clear photos of the outer box and damaged item immediately. Keep all packaging for carrier inspection.
Defective Merchandise
Defective parts will be replaced or repaired under warranty at no additional charge to the customer.
7. How To Request A Return
Receive RMA
Get a Return Merchandise Authorization (RMA) number and packing instructions.
Ship Package
Package the item securely with your RMA number clearly marked on the shipping label.
Receive Refund
Once inspected, your refund or store credit will be issued promptly.
8. Cancellations & Service Appointments
Order Cancellations
Standard part orders can be canceled before shipment without penalty. Orders canceled post-shipment follow standard return guidelines.
Service & Rental Deposits
Service and fleet rental bookings require a 24-hour advance cancellation notice for a full deposit refund.
Need Help With A Return or Refund?
Our team is here to assist with order status, returns, and technical questions.
Direct Line: +1 (901) 878-5864
Contact Customer Support